TERMS

Terms of Service

These Terms of Service (the “Terms”) set out the conditions for using Misekoe (the “Service”), provided by FREE WEB (the “Operator”).

1. Application

You agree to these Terms when you use the Service. The Privacy Policy and the disclosure required under the Act on Specified Commercial Transactions form part of these Terms.

2. Accounts and authentication

Store users create or access an account using the methods offered by the Service, including one-time code authentication by email, Sign in with Apple, and LINE Login. LINE authentication is not required. Keep your registration details and store settings accurate, and manage your account and authentication credentials at your own responsibility. You must not let another person use or share your credentials.

3. Service and notifications

The Service lets customers answer a survey without logging in by scanning a QR code issued by a store, and lets store users review and aggregate responses. Customers are not asked to enter their name, email address, or telephone number. Store users may receive in-app and push notifications, and may receive LINE notifications when LINE is linked. Notification settings can be changed in the Service or on the device. Store users are responsible for handling responses and using notifications appropriately.

4. Free, Standard, and free trial

Free is available at no charge and includes QR code use, survey response collection, and access to responses from the most recent seven days. Standard is available for JPY 1,480 per store per month, including tax, and provides Standard response views, daily summaries, immediate staff assistance alerts, and other Standard features.

The free trial lasts 30 days from the date the first valid customer response is received. The free trial does not automatically convert to Standard or result in a charge. Standard enrollment proceeds only if you choose to continue with Standard and complete an application through Stripe Checkout. If you have not selected Standard when the free trial ends, the store moves to Free.

5. Payment and charges

Standard is paid for by credit card through Stripe and is charged under the terms shown in Stripe Checkout. If you apply for Standard during the free trial, the current implementation sets Stripe’s trial_end based on the end time of the free trial, and no charge is made before trial_end. Where needed to meet Stripe’s acceptance requirements at the time of application, the charge start time may be adjusted by up to 48 hours.

6. Cancellation

Cancel Standard through the Stripe Customer Portal. You can continue using Standard until the end of the subscription period after cancellation, after which the store moves to Free. The same QR codes already issued remain usable after moving to Free or cancelling Standard. No prorated refund is provided for the remaining subscription period, except where otherwise required by law.

7. Prohibited conduct

You must not violate laws or public order and morals, infringe another person’s rights or privacy, gain unauthorized access or harm security, impose excessive load, submit false responses or misuse notification features, or otherwise interfere with operation of the Service.

8. Changes to or suspension of the Service

The Operator may change, limit, or suspend all or part of the Service for feature improvements, maintenance, incidents, security measures, disasters, circumstances affecting external services such as LINE, Stripe, or Cloudflare, or other unavoidable reasons. Where possible, the Operator will give advance notice or provide notice through the Service.

9. Disclaimers and liability

The Service supports store operations and does not guarantee business outcomes such as sales, visitor numbers, response numbers, customer satisfaction, or the result of any individual response. Responses or notifications may be delayed or temporarily unavailable because of external services, communication conditions, devices, or other circumstances outside the Operator’s reasonable control. Except in cases of the Operator’s willful misconduct or gross negligence, or where applicable law does not permit exclusion, the Operator’s liability is limited to the extent permitted by law.

10. User responsibility

You are responsible for managing your account, store information, placement and management of QR codes, review of responses, handling of respondents, and the authority required to use the Service. If your actions or inadequate management cause harm to a third party, you must address it appropriately.

11. Changes to these Terms

The Operator may change these Terms when needed due to changes in law, the Service, or other circumstances. The Operator will provide notice, for example by displaying the changes and their effective date in the Service. If you use the Service after a change takes effect, you agree to the revised Terms.

12. Contact

For inquiries about the Service, contact support@misekoe.com.

Established: August 21, 2026 / Revised: September 24, 2026