PRIVACY
日本語 | English
Privacy Policy
FREE WEB (the “Operator”) sets out below how it handles user information in Misekoe (the “Service”).
1. Information we collect
Information about store users
- Email address (used for one-time code authentication by email and for linking an email address to an account)
- User identifier provided by Apple when Sign in with Apple is used
- LINE user identifier, display name, and profile image URL when LINE Login is used
- Service account identifier, authentication-link information, and LINE friend status
- Device and app information needed to register and deliver push notifications, such as the FCM registration token, platform, and app version
- Store settings such as store name, business type, time zone, and notification times, and service usage information such as QR codes, surveys, response review, and notifications
- Contract management information such as Stripe customer ID, Subscription ID, contract status, subscription period end time, and cancellation status at the end of the period
Information about survey respondents
We collect survey responses, including ratings, selected items, free-text comments, whether the respondent is still at the store, and whether they want staff to be notified. Respondents are not asked to enter their name, email address, or telephone number.
Website access and usage information
We may collect event names such as landing page views and button actions, as well as an anonymous ID temporarily stored in browser sessionStorage. The session cookie value used for authentication is not used for analytics.
2. Purposes of use
- Identity verification through email authentication, Sign in with Apple, or LINE authentication, and management of accounts and stores
- Providing the Service; storing, aggregating, and displaying survey responses; and sending in-app, push, and LINE notifications
- Preventing misuse, maintaining authentication and security, and responding to incidents
- Managing contracts and billing through Stripe
- Understanding and improving website usage, responding to inquiries, and handling important notices and matters required by law
3. External services
The Service uses the following external services to the extent needed for their respective functions.
- Apple: Identity authentication through Sign in with Apple. When an account is deleted, we revoke the token needed for Apple authentication linking.
- LINE: Identity verification through LINE Login, checking profile information and friend status, and sending LINE notifications.
- Google Firebase / Firebase Cloud Messaging: Registering mobile devices for push notifications and delivering notifications using information such as the FCM registration token.
- Cloudflare: Delivery and execution through Workers, data storage through D1, notification processing through Queues, and static file delivery.
- Stripe: Web subscription applications, Customer Portal, and management of subscriptions and billing status. The Service’s servers do not store card information.
- Google Analytics: Used only to analyze website usage. Firebase Analytics is not used to analyze use of the mobile app.
4. Cookies and similar technologies
To maintain a store user’s login state on the Web, we use a session cookie with HttpOnly and SameSite attributes, and with the Secure attribute in production. The session remains valid for 30 days from issuance. We use sessionStorage, rather than a cookie, for the landing page’s anonymous ID.
When Google Analytics is used, first-party cookies provided by Google (such as _ga) may be stored in the browser to identify website visitors and manage sessions. They are used to understand website access and can be disabled in browser settings. Google Analytics is not used in the mobile app.
5. Security and retention
We implement necessary security measures to prevent leaks, loss, or damage to information, including access controls, authentication and CSRF measures, signature verification, and encrypted communications. We appropriately manage collected information for the period needed to achieve its purpose of use or for the period required by law.
6. Provision to third parties
Except as required by law, we do not provide personal information to third parties without the person’s consent. This does not apply to use of the external services listed above to the extent necessary to provide the Service.
7. Account deletion, disclosure, correction, and similar requests
You can delete your account from “More” → “Account” → “Delete account” in the app. Deletion removes account information, authentication information, push notification device information, and LINE linking identifiers. If you use Sign in with Apple, we revoke the Apple authentication token.
For a store with only one owner, we delete the store data and survey responses and cancel any active subscription. A shared store is retained for its other owners, and the deleting user’s membership information and links to personal information are removed. Information may be retained for the period required by law.
On the Web, you can complete account deletion through the account deletion page. If you cannot access the page or use the app, contact us using the address below.
To request disclosure, correction, suspension of use, or similar handling of retained personal information, contact us below with the information needed to verify your identity. If we cannot respond as required by law, we will explain the reason.
8. Contact
Established: August 21, 2026 / Revised: September 24, 2026